Welcome to the DigitalGiftStore.com Guarantee Page!

We are committed to your satisfaction, and our goal is to provide you with the best service.

Defective Product Returns:
DigitalGiftStore offers a 30 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Repair and replacement requests for special order and select products must go through the manufacturer. These products include:

Oregon Scientific Weather Stations Large Screen Televisions (24" and up) Casio Portable TV's

Night Vision Optics Printer/Fax Supplies

Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and packaging costs.

Please note any item delivered via trucking cannot be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, delivery and return transit costs and storage fees.

Non-Defective Product Returns:
Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and packaging expenses. In addition to this fee, a charge (up to 100%) will be assessed for items that are returned missing or containing broken parts.

Return Notes:
All returns must be pre-approved by DigitalGiftStore.com. Please email us at support@digitalgiftstore.com, including a description of the issue, your order# and product model number. Returns will not be accepted without this form. Once your request has been received, you will be contacted within 5 business days. DO NOT ship any products until you receive an e-mail with instructions!(You will be shipping to an alternate address). You must re-package any item(s) being returned as it was delivered to you, with all parts, materials and manuals. If you received your item double boxed, it must be returned in this way. Shipping costs are refunded only if the return is a result of our error. Mastercard/Visa/AMEX all take two billing cycles to show a refund.